Benefits FAQ

Common Questions

See some common questions and answers below or contact Vivup at 0125278450

I’m having trouble with my account – what should I do?

The platform is run by our partners at Vivup. To contact their customer service team for support, call 01252784540 or email them at customersupport@vivup.co.uk
What time are Vivup’s customer support team open?

Their opening times are:
Mon-Fri, 8am-6pm for phone and email
Sat-Sun, 10am-2pm for email only
How do I upgrade for online gp ?

Our premium benefits haven't started yet. We'll let you know via email and on your benefits portal when it's ready!